Keeping your client’s happy

Communication goes a long way. Even if a project’s due date is two weeks away, send the client brief periodic updates.

This is especially helpful for you if the project scope turns out to be more then you initially expected.

For example your first update might say, “I just wanted to update you on the progress. I was able to complete a significant amount on x. However, I wasn’t aware when we initially spoke that such and such would need to be done. (or whatever). This may add some time to my initial deadline projection but of course I’ll do everything possible to reach our initial agreed upon deadline.”

Just letting the client know when something unanticipated comes up helps keep them in the loop.

Remember the golden rule: Under promise and Over deliver!

Virtual Assistants

Add comment April 10th, 2007